Privacy policy

Chumiie Technologies Limited (“Choomiie”, “we”, “us” or “our”) operates the Choomiie website, applications and related services. This policy describes how we handle personal information when you visit our website, create an account, arrange a service, or communicate with us.

This policy should be read with any privacy information presented for a particular feature or booking. The Choomiie Service is based in Ghana, and we handle personal data in accordance with applicable data protection law, including Ghana’s Data Protection Act, 2012 (Act 843).

The information we handle depends on how you use the Service. It may include information you provide, information generated by a booking, and information we receive from service or payment partners involved in delivering the Service.

• Contact and account details, such as your name, phone number, email address and account preferences.
• Booking details, such as pickup and delivery locations, ride or parcel instructions, service choices, communications and booking status.
• Payment and transaction details needed to process a payment, hold funds in escrow, confirm a transaction or resolve a payment issue. Payment providers may handle payment credentials under their own privacy terms.
• Device, log and usage information generated when you visit or use the Service, such as technical identifiers, pages or features used, and diagnostic information.
• Information you choose to provide when contacting support or reporting a safety, service or payment concern.

We use personal information for purposes connected to operating and improving Choomiie, including to:

• Create and manage accounts, match bookings with service partners and provide the requested service.
• Coordinate bookings, process or reconcile payments, operate escrow and handle cancellations or disputes.
• Communicate booking updates, answer questions and provide customer or partner support.
• Protect the Service, detect and investigate fraud or misuse, and maintain service records.
• Understand and improve how the Service works, and meet legal or regulatory obligations.
• Send promotional communications where permitted; you can use any unsubscribe option provided or adjust available communication preferences.

We share information only as reasonably needed for the purposes described in this policy, or where required or permitted by law. Depending on the service you request, recipients may include:

• The driver, operator or other service partner involved in fulfilling your booking, who receives relevant booking and contact details.
• Payment providers and financial institutions involved in processing, securing or reconciling transactions.
• Technology and operational providers who help us host, maintain, secure or support the Service, subject to appropriate safeguards.
• Authorities, regulators, professional advisers or other parties where necessary to comply with law, protect rights or address fraud, safety or security concerns.

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes and meeting legal obligations. Retention periods depend on the type of information and the circumstances.

We use appropriate measures intended to protect information against unauthorized access, loss, alteration or disclosure. No online service or method of transmission can be guaranteed completely secure. See our Security page for additional information.

Depending on the circumstances and applicable law, you may have rights to request access to personal information, ask for correction or deletion, object to or restrict certain processing, or withdraw consent where processing is based on consent. Some information may need to be retained to complete a transaction or meet a legal obligation.

You may also be able to update account details or communication preferences through the Service. To make a privacy request or raise a concern, use the support or contact details made available through the Choomiie Service. We may need to verify your identity before acting on a request.

The website or Service may use cookies or similar technologies needed for operation, preferences, analytics or security. You can manage cookies through your browser settings; disabling some cookies may affect how features work.

The Service may link to third-party websites or services that have their own privacy practices. We are not responsible for those practices. The Service is not intended for children who are not legally able to use it; do not provide a child’s personal information unless you are legally authorized to do so.

We may update this policy as the Service or applicable requirements change. The current version and its update date will be published on this page.

For questions, privacy requests or concerns about how your information is handled, use the support or contact details made available through the Choomiie Service.