Refund & Cancellation

Review the service description, price, timing, route or delivery details and any cancellation conditions shown before confirming. Conditions may differ by service and booking; the terms presented for your specific booking apply alongside the Choomiie Terms of Use.

If anything is unclear, ask for clarification before confirming the booking.

Use the cancellation or change option in the Choomiie Service as soon as possible. If that option is unavailable, contact support through the details made available in the Service and include your booking reference.

A request to cancel or change is not complete until you receive confirmation through the Service or from support. A change may require the service partner’s agreement and may affect the price or availability.

Refund eligibility depends on the booking conditions shown when you booked, the reason for cancellation, whether a service partner accepted or started the service, and applicable law. Any cancellation charges or other amounts that may be withheld should be disclosed in the applicable booking conditions before confirmation.

If a booking is cancelled, the service is not provided, or a material problem is reported, Choomiie may review the booking and related information before determining the appropriate payment outcome. Where payment is held in escrow, funds remain subject to the booking’s escrow and dispute process until an outcome is confirmed.

Nothing in this policy limits a consumer right to a refund or other remedy that cannot lawfully be excluded.

If a service partner cancels, does not arrive or cannot complete the agreed service, report it promptly through the support channel in the Service. We will review the booking and inform you of the available next steps, which may include arranging an alternative service where available or reviewing the payment for a refund.

If a ride, haulage or parcel delivery is delayed, incomplete, damaged or materially different from what was agreed, contact support as soon as reasonably possible. Provide your booking reference and a clear description of the issue. Photos or other supporting information may help us investigate, but do not include unnecessary sensitive information.

We may contact you and the service partner, review booking details and payment records, and request relevant evidence before deciding how to resolve the issue. Please cooperate with reasonable requests so we can assess the report.

If a refund is approved, it will generally be sent back through the original payment method where possible. The time it takes for the funds to appear depends on the payment provider and your financial institution; Choomiie cannot control their processing times.

Any refund decision or payment status will be communicated through the Choomiie Service or the contact details associated with your booking. If a refund has been confirmed but has not appeared after a reasonable processing period, contact support with your booking reference.

For a cancellation, refund request or question about a specific booking, use the support or contact details made available through the Choomiie Service. Include your booking reference and submit the request as soon as reasonably possible.

This policy should be read with the Terms of Use and any conditions shown before you confirmed your booking. Applicable consumer protections continue to apply.